Frequently Asked
Questions

Easify is an all-in-one communication platform and SMS marketing solution, providing bulk SMS, email campaigns, calls, and messaging automation. It is built for high-volume teams in Merchant Cash Advance (MCA), lending, mortgage, and insurance.

Yes. US carriers require business (A2P) texting from 10-digit long code numbers to be registered with The Campaign Registry. Easify handles your 10DLC brand and campaign registration for you. A one-time compliance fee applies: $100 for accounts sending fewer than 6,000 SMS segments, or $250 for 6,000 or more.

Yes. MCA and lending teams use Easify for fast, high-volume lead follow-up: bulk SMS and MMS, two-way chat, calling, and automated follow-up sequences. 10DLC registration, DNC scrubbing, and compliant message templates help keep outreach within carrier and TCPA rules.

Yes. With Zoho CRM you can send SMS through Easify without leaving your CRM workflow, and with GoHighLevel you can manage SMS and two-way customer communication. Easify also connects to ActiveCampaign, to thousands of apps through Zapier, and to your own systems through its REST API and webhooks.

Easify scrubs US numbers against Do-Not-Call lists, lets you blacklist opted-out numbers, warns you about spam-trigger phrases, and provides compliant templates that include opt-out language. Our TCPA checklist covers consent, DNC, and calling-hour rules.

Easify offers features for streamlined communication, including SMS messaging, bulk SMS, email campaigns and personalized messaging. Our scheduling tools and delivery analytics help optimize engagement, while robust API integration ensures seamless system connectivity.

Easify provides 24/7 customer support through live chat, email, and phone to assist you anytime.

Getting started with Easify is easy. Simply sign up for an account, explore the platform, and start sending SMS messages, running bulk campaigns, and leveraging its powerful features to enhance your communication.

Making calls with Easify is straightforward. Use our web or mobile app to dial any number directly through the platform, with all calls logged and recorded for compliance and review.

Easify does not limit the number or duration of calls you can make. However, usage is monitored under fair use policies to prevent abuse and ensure quality service for all users.

Absolutely! Easify can integrate with existing phone systems to enhance functionality and provide a seamless communication experience.

Costs depend on your plan and the volume of calls. We offer competitive rates for calls, which are detailed in your account's 'credits' section.

SMS refers to text messages, while MMS includes multimedia content like images, videos, or audio. Easify supports both, allowing you to engage your audience in multiple ways.

Easify helps ensure compliance by adhering to opt-in and opt-out rules, warning you if you use spam phrases, offering efficient personalization options, and keeping you updated on relevant communication laws.

Yes, Easify allows personalization of both SMS and MMS messages using dynamic fields such as the recipient's name or any other relevant data stored in your uploaded contact list.

The size limit for MMS messages in Easify depends on network carriers but typically allows up to 600KB per message, which can include text, images, or video content.

Easify provides analytics on SMS/MMS campaigns, including delivery rates, open rates, and response rates, enabling you to measure success and optimize future campaigns.

Easify credits are a virtual currency used within the platform to pay for services like SMS and calls. You purchase credits in advance and then use them as needed for your campaigns.

You can purchase credits directly from your Easify dashboard. Go to the 'Credits' section, select the amount of credits you need, and complete the payment using accepted payment methods such as credit cards.

Easify credits do not expire as long as your account remains active. This means you can use them at any time without worrying about losing your balance.

Your current credit balance is displayed in the top corner of your Easify platform. You can click on the balance to see a detailed history of credits purchased and spent.

If you run out of credits during a campaign, the campaign will pause. You will receive a notification, and you can purchase more credits to resume the campaign immediately.